Refund Policy

At My Waggi, your satisfaction is our top priority. If you’re not completely happy with your order, we’re here to help with a smooth and fair return process.

🔁 Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition.

  • It must be in the original packaging.

  • A receipt or proof of purchase is required.

Please contact us at contact@waggi.com before sending anything back. We’ll guide you through the return process.

💳 Refunds

Once your return is received and inspected:

  • We’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original payment method within 5–7 business days.

🚫 Non-Returnable Items

We do not accept returns on:

  • Used or damaged products caused by wear and tear

  • Items without original packaging

  • Gift cards or promotional items

🚚 Return Shipping

Buyers are responsible for paying their own shipping costs for returns. Shipping costs are non-refundable unless the item arrived damaged or there was an error on our part.

❗ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo and your order number. We’ll make it right by sending a replacement or issuing a full refund.